Security, reliability and recovery

Define the availability commitment

Ask for the SLA attached to your order, including covered resources, maintenance exclusions, the measurement period and the credit-claim process. Infrastructure availability and application availability are different responsibilities.

This is the platform provider’s agreement. Your Infinivan.cloud order determines the terms applicable to your service.

Make recovery a routine

Choose backup frequency and retention around the data you can afford to lose. Schedule restore exercises and document the order in which applications should return. A backup is useful only when your team can restore it.

Control access deliberately

Use individual accounts and SSH keys, review who can administer the project, and restrict public ports. Firewall rules need configuration; the existence of a firewall does not mean every workload is already locked down.

Plan support and escalation

Contact our local team for deployment planning. For incidents, include the resource ID, affected region, time of impact and symptoms in the platform support ticket. Agree ownership of guest OS and application support before launch.